How do I return an item?
Refund/Return Policy:
We accept returns for exchange or refund 7 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If
you would like to return your purchase for any reason within 7 days, you will be
refunded the purchase price of the product, excluding all shipping charges and a
20% restocking fee (20% of the purchase price). Our products are offered
with free shipping, so please be aware that if you return a product our actual
outbound shipping charges will be deducted from your return refund. All
product(s) must be returned in their original condition, including the original
packaging, manufacturer's containers, documentation, warranty cards, manuals and
all accessories. Otherwise additional charges may be applied or may make your
product(s) nonreturnable.
Refunds are contingent upon inspection of item(s) once we receive it. Original sales receipt must accompany returns.
Damaged Item:
If an item arrives damaged we encourage our
customers to accept their order despite the condition at delivery. This is
because a refusal of a damaged shipment can increase the time it takes to
process replacements.
Most manufacturers that SimpleBabyNecessities.com work with will replace
whichever parts are needed to give you a complete undamaged unit. This is often
quicker than replacing a whole unit. If there are too many damaged parts, a new
unit may be sent to you at the manufacturer's discretion.
In some cases you may be required to provide photos in order to fulfill your
replacement requests. Photos are generally requested to confirm the extent of
damages for the manufacturer to determine if replacement parts or a full unit
replacement is required.
Contact Info:
|
